Welcome to smartgotrips.com. These Terms and Conditions govern your access to and use of our website and all services offered through it. By accessing or using this website, you agree to be bound by these terms in full. If you do not agree, please discontinue use immediately.
1. Definitions
- "You" / "Client" - any person or entity using our website or services.
- "SmartGoTrips" / "We" - the operator of smartgotrips.com.
- "Services" - flight, hotel, visa, car rental, bus and related travel services facilitated through our platform.
- "Service Provider" - airlines, hotels, visa agencies, rental companies and other third-party suppliers.
2. Services offered
SmartGoTrips acts as an intermediary and facilitator for travel services including:
- Domestic and international flight reservations.
- Hotel and accommodation bookings worldwide.
- Visa assistance and documentation support.
- Car rental and airport transfer arrangements.
- Intercity and interstate bus bookings.
All services remain subject to the terms, availability and policies of the respective Service Providers.
3. Booking process
- Search & selection - you choose travel options displayed on our platform.
- Payment - full payment or deposit is required as shown at checkout.
- Confirmation - you receive a booking confirmation email once payment is processed.
- Ticket / voucher issuance - your booking is fully confirmed when the e-ticket or hotel voucher is issued by the supplier.
Fares and prices are guaranteed only upon final ticket or voucher issuance, not merely upon payment or PNR generation.
4. Pricing and payment
- Displayed prices include applicable taxes and fees unless otherwise stated.
- Optional extras such as baggage, seat selection or meals may be charged separately by airlines.
- Payments may be made by credit card, debit card or other methods shown at checkout.
- SmartGoTrips may charge service or convenience fees disclosed before you complete payment.
5. Traveller responsibilities
- Names on bookings must exactly match government-issued photo ID used for travel.
- You are responsible for valid passports, visas, health certificates and entry requirements.
- You must arrive at airports, hotels and pickup points on time.
- Travel insurance is strongly recommended for international trips.
6. Visa applications and document uploads
When you apply for a visa through SmartGoTrips, you agree to:
- Provide accurate traveller and passport information matching your uploaded documents.
- Upload only genuine documents in accepted formats (JPG, JPEG, PNG, PDF - max 5 MB per file).
- Grant SmartGoTrips permission to review, process and submit your documents to the relevant embassy or visa authority.
- Accept that visa approval is at the sole discretion of the issuing authority and is not guaranteed by SmartGoTrips.
Full details are set out in our Visa Documents Policy. Government visa fees are typically non-refundable once submitted, as described in our Cancellation & Refund Policy.
7. Changes, cancellations and refunds
Changes and cancellations are governed by supplier fare rules and our Cancellation & Refund Policy. Fees from airlines, hotels and SmartGoTrips may apply.
8. Intellectual property
All content on smartgotrips.com - including text, graphics, logos, images and software - is owned by SmartGoTrips or its licensors. You may not copy, republish or commercially exploit any material without prior written consent.
9. User content
Reviews, comments or other content you submit must be accurate, lawful and not infringe third-party rights. By posting content, you grant SmartGoTrips a non-exclusive licence to use it in connection with operating the website.
10. Limitation of liability
SmartGoTrips is not liable for delays, cancellations, denied boarding, loss of baggage or other events caused by Service Providers, weather, government action or circumstances beyond our reasonable control. Our liability is limited to the extent permitted by applicable law.
11. Privacy and cookies
Your use of our services is also governed by our Privacy Policy, Visa Documents Policy and Cookies Policy.
12. Changes to these terms
We may update these Terms and Conditions at any time. Continued use of the website after changes constitutes acceptance of the updated terms. Material changes will be posted on this page.
